Effective Date: December 26, 2024

Welcome to the MatterVids Terms of Use! These guidelines ensure a smooth experience for all users and clarify our mutual expectations.

Welcome to MatterVids (“we,” “us,” “our”). By accessing or using our services, including the MatterVids website (“Website”) and video creation services (“Services”), you agree to the following Terms of Use. Please read these terms carefully.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you must not use our Services.

2. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you confirm that you meet this requirement.

3. Services Overview

MatterVids specializes in converting Matterport Tours into high-quality, smooth HD video files. Our Services include, but are not limited to:

• Video creation based on Matterport Tours.

• Custom video consultations.

• Delivery of video files in agreed formats.

4. Account Registration and Responsibilities

To access some features, you may need to create an account. You agree to:

• Provide accurate and complete information during registration.

• Keep your account credentials confidential.

• Notify us immediately of unauthorized account use.

We are not responsible for losses due to unauthorized account access.

5. Ordering Process

5.1 Submission Requirements:

To place an order, you must provide:

• A valid Matterport Tour URL with a publicly visible Highlight Reel.

• Any additional details required for your project.

5.2 Delivery Timeline:

We aim to deliver video files within three (3) U.S. business days after receiving all required materials. Delays may occur due to incomplete submissions or unforeseen circumstances.

5.3 Revisions and Edits:

Each order includes one round of minor revisions. Additional revisions may incur extra fees.

6. Payment and Pricing

6.1 Payment Terms:

All payments are due upfront unless otherwise agreed. We accept payments through [PayPal, Stripe, etc.].

6.2 Pricing:

Pricing is listed on our Website and subject to change without prior notice. Discounts may apply for bulk orders as outlined on the Website.

6.3 Refunds:

Refunds are not provided for completed services. For disputes, please contact us at orders@MatterVids.com.

7. Intellectual Property

7.1 Ownership:

• You retain ownership of your Matterport Tour and any original materials submitted.

• We retain ownership of all processes, techniques, and proprietary methods used to create your video.

7.2 Usage Rights:

By submitting materials, you grant us a non-exclusive, royalty-free license to use them solely for providing the Services.

8. Prohibited Conduct

You agree not to:

• Use our Services for unlawful purposes.

• Submit content that infringes on third-party rights.

• Attempt to reverse engineer, duplicate, or exploit our proprietary methods.

9. Disclaimers and Limitations of Liability

9.1 Disclaimers:

Our Services are provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free Services.

9.2 Limitation of Liability:

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages.

• Loss of data or profits arising from your use of our Services.

10. Indemnification

You agree to indemnify and hold harmless MatterVids, its affiliates, and employees from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, for:

• Breach of these Terms.

• Actions that harm our business or users.

12. Changes to Terms

We may update these Terms at any time. Changes will be effective upon posting on our Website. Continued use of the Services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of laws principles.

14. Contact Information

For questions or concerns about these Terms, please contact us at:

Email: Terms@MatterVids.com
Phone: 423-408-2891

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Use.

Last Updated: December 26, 2024