Privacy Policy

Effective Date: December 26, 2024

At MatterVids, accessible from https://mattervids.com, the privacy of our visitors is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by MatterVids and how we use it. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order, fill out a contact form, or engage with our services, we may collect personal information, including but not limited to:

• Name

• Email address

• Phone number

• Payment information (processed securely through third-party providers)

• Any additional details you voluntarily provide.

b. Non-Personal Information

We may collect non-personal information about how you interact with our website, such as:

• IP address

• Browser type

• Operating system

• Pages viewed

• Referring/exit pages

• Date and time of access

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze traffic, and personalize content. Cookies may collect information such as your preferences and interaction with the site.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process orders and provide requested services.

• To respond to inquiries and provide customer support.

• To improve our website and offerings.

• To send transactional and promotional emails (you may opt out at any time).

• To detect and prevent fraudulent or unauthorized activities.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist in website operations, payment processing, and service delivery, subject to confidentiality agreements.

• Legal Authorities: If required by law or to protect our rights, we may disclose information to law enforcement or other authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Non-personal data may be retained for analytical purposes.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to legal and operational requirements.

• Opt-Out: Unsubscribe from marketing communications.

To exercise your rights, please contact us at privacy@mattervids.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

MatterVids does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

MatterVids
Email: privacy@mattervids.com
Phone: 423-408-2891

By using our website, you consent to the terms outlined in this Privacy Policy.